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  • 1.  Use of ServiceOrderItemErrorMessage in TMF641 serviceOrder schema

    TM Forum Member
    Posted 16 days ago

    A ServiceOrderItemErrorMessage represents an error that causes a status change in a service order item.

    Here, do we have any restriction that state of the serviceOrderItem should be changed to "Rejected" only?  Can we have the ErrorMessage details updated in the ServiceOrderItemErrorMessage when the state is changing to AssessingCancellation, PendingCancellation, Cancelled? 



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    Gaurav Sinha
    Infosys
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  • 2.  RE: Use of ServiceOrderItemErrorMessage in TMF641 serviceOrder schema

    TM Forum Member
    Posted 15 days ago
    Hi Gaurav,

    We are currently working on a use case with IG1228 on fallout management, and we contemplate using the ServiceOrderErrorMessage sub-resource as a model for the fallout. We think that the occurrence of a service order error is independent from the order lifecycle. We might even request that the occurrence of an error does not cause a status change.

    Best regards,

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    Roland Leners
    alvatross by SATEC
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