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Which API should be used to request physicals/business services

  • 1.  Which API should be used to request physicals/business services

    Posted Mar 06, 2024 09:42

    Hi

    There are services that last for a short time and provide certain results. For example:

    • rollout of a system on a given site (just a rollout without providing any specific network service for a customer)  
    • delivery of flowers to the given address
    • sending a plumber to repair the sink

    etc.

    As a service provider, which API should I expose to external customers so they can order my service or build own offerings including my service in their ordering system?
    I consider: Service Ordering Management, Service Activation Management, Work Order Management, Process Flow Management, Product Ordering Management?

    I will appreciate any suggestion, recommendation or discussion.
     

    Cheers,

    Pawel



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    Pawel Slowikowski
    Samsung Electronics Co., Ltd.
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  • 2.  RE: Which API should be used to request physicals/business services

    TM Forum Member
    Posted Mar 08, 2024 09:01

    Hello

    at first sight I would propose ProcessFlow for all use cases of action from the customer. 

    An alternative could be :

    • TMF622 Product Order to let the Customer ordering the productOfferings
    • TMF620 Product Catalog to let the Customer/Partner have access to your catalog

    We are doing this for B2B partnering in this context : Open API's (tmforum.org)

    In our organisation we try to interact only at Product level with Partners and Customer; not on Service level.



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    olivier arnaud
    Orange
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    Original Message