Proactive and highly motivated business consultant with 18 years' experience in business consulting across telecoms and media clients. Deep telecoms industry knowledge in both consumer and enterprise segments from working with global tier 1 fixed and mobile telecom operators in Italy and UK. Worked at senior management level in a variety of consultancy projects delivering across all areas of business including Strategy, Marketing, Sales, Customer Operations, Channels and Technology.
Driven by a great passion about problem solving, endless enthusiasm to learn and impart knowledge and a natural ability to build strong relationships with colleagues and clients. Committed and dedicated to listening to and understanding client needs, providing support and assistance to define and implement the appropriate solution and delivering beyond expectations in challenging project based environments.
Fluent in English and Italian. Conversational knowledge of Spanish.
Core skills include:
• Business Strategy
• Customer Experience
• Channel Transformation (Sales and Service)
• Product Management
• Online and Mobile apps
• Business Case and KPIs
• Design and UX principles