Over 20 years of total experience in IT Domain
Over 18.5 Years of Experience in Telecom Domain
Extensively worked on Application Support, process and throughput improvement, Incident and SLA management.
Drive ongoing - continuous enhancement and improvement of applications and application support including resource upskilling by training on Telecom and telecom processes.
Rating & Billing for Fix, GSM, IUC-Interconnect, Mediation, CRM, MIS, Work Flow Management. (Distributor Mgt System, Commission Mgt System, Utiba eLoad system, AVAM (Address verification – agency monitoring) and DocMS (Document management system)), Application development, maintenance and support, data replication and backups.
Present Designation Principle consultant Telecom with Wipro Infotech Gurgaon.
I am ITIL, Prince2 certified, aware of compliances related to Incident, Change, Capacity, Throughput improvement, Service improvement for reducing manual efforts and ticket reduction.
Functional Experience Project Management: Experience in Process, Scope, Schedule, Resource management, Reporting, identifying and managing key risks, issues, dependencies, changes, Release, Impact Analysis Pre and Post deployment, Requirement understanding, clarification for change requests, Analysis for Business Requirement vs System Constraints and Requirement /Implementation Study, managing Operations Support 24x7 to meet the KPIs.
Delivery: ability to deliver multiple/ concurrent system integration projects
Stakeholder Management: ability to manage the business users, network and IT stakeholders including Director(s), Program Managers, Architecture, 3rd party Vendors & Operations teams, across multiple locations and Business units.
Communication: Outstanding presentation, written & verbal communications and effective listening skills.
Functional Experience Telecom: Ability to understand End to End Telecom processes, Cross functions and People management. Process improvement and throughput identification and throughput correlation to SLAs & KPIs. Provisioning, Rejections, Order processing and re-processing, Rating , Billing (Fix, GSM, IUC-Interconnect), Workflow & System Configurations, Pre & Post Billing Validations, Error resolving, Root cause analysis of Application flow or User activity for an error, Finding and resolving database inconsistencies, New modules Testing & Implimenting them in live system. Documentation of new updation / modification or addition in Billing, Workflow or in CRM system.
Skills: Oracle8/9i, PL/SQL, ASP, HTML Billing System: TBMS/ INCA/BSCS, CRM: Siebel, Oxygen Others: (Distributor Mgt System, Commission Mgt System, Utiba eLoad system, AVAM (Address verification – agency monitoring) and DocMS (Document management system))
Good Interpersonal and leadership abilities, detail oriented.
Resource upskilling by training on Telecom and telecom processes.