my north star:
"You don't just sell a product. You provide a great service experience based on solid business capabilities"
Experienced professional in:
• Customer Experience (NPS) improvement
• Cross functional enterprise business engagement
• Complex matrix, multicultural organizations
• Managed Infrastructure Services (IT Outsourcing)
• Business Relationship Management (BRM)
• People performance management
• Continuous Service Improvement (CSI)
• ITIL, ITSM
I'm a senior telecoms professional with 20+ years of experience in the IT support industry focussing on service and operations management roles in the enterprise Information and Communications Technology (ICT) sector for the last decade+. I'm driven by doing the right thing for the customer by continuously improving business capabilities to better meet client expectations. I like challenges and enjoy taking a collaborative approach in defining the direction my area takes and realizing the strategy. Key personal drivers are empowering others at improving business processes to realise better customer experience in more cost effective ways. Friends and colleagues describe me as personable, intelligent and capable. I'm comfortable in engaging with C level but also enjoy getting involved in the detail along with other team members.
achieving success together