Seasoned ITIL V3 Certified and certified scrum product owner(CSPO) with over 11 years of experience in Project Management, Service Delivery Managed services, Client Relationship Management and Team Management.
Deftness in setting out quality standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA.
Domain expertise in IT/Telecom Service Delivery, Network Operations, Core Transmission Planning Telecom networks, , Agile methodologies-scrum master.
Significant experience of working with Project Managers, Delivery Managers, and Technical Teams for securing & executing concurrent projects and running Operations successfully.
Adeptness in providing guidance and leadership to staff in accordance with specified program objectives.
Good communication, presentations & mentoring skills with distinguished abilities in leading teams for developing procedures and service standards for business excellence.
Accountable for Service Planning & service delivery of Telecommunication services like Enterprises Data Products - ISP, Leased Lines, Managed services wireline & wireless, IPLC,MPLS as well as DWDM/OTN & SDH-Packet Technologies.
Tx Planning Optical Backbone and Aggregation networks with Ciena ( C5142, C6500 series ) & Ericsson devices ( OM 1400 & 1600 series). Planning Intra Circle DWDM & SDH network of Reginal VIC, WA, SA in Australia.
Technical Skills- SDH, DWDM, TDM, Ethernet links, STM-n, E1/VC3, 100/1000
Ethernet interfaces, Wireless optimization, Optical capacity planning,
Devices used Ciena 5142, 6500, Ericsson 1400, 1600, Siemens 7500.