A IT professional having 14+ years of solid experience in the Telecommunication industry with a strong understanding of telecom processes (i.e. Lead to Cash/Trouble to resolve process), who is able to define a solution and follow it through to implementation, capable of taking responsibility for the end-to-end project lifecycle. Confident when liaising with stakeholders, as well as when facilitating workshops and conducting impact assessments, gap analysis as an end to end Business Analyst, Solution Architect and Delivery Lead.