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Customer Authentication and CPEs

Hello TM Forum Community, I'm new to the forums so hopefully this is the right place to ask this question. I'm wondering how other members are handling the intersection and integration of 'modern' digital ID stacks (ie. those used by streaming services or IoT services) with 'legacy' telco stacks...



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RE: Orchestration Concept

Indeed two different approaches to orchestration are illustrated with some typical use-cases in https://www.tmforum.org/resources/reference/ig1228-how-to-use-oda-realizing-use-cases-with-open-apis-v3-0-0/ @Amit singhal : contributions of further approaches to orchestration and/or more use-cases...


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RE: Orchestration Concept

Hi Amit Some work is going on in the ODA collaborative project in this area. Team members are showing business processes as alternatives, sometimes orchestrated by a process API, and sometimes by the consumer. , , and might be able to give more information and refer you to relevant materials.โ€‹โ€‹โ€‹...


Discussion Post
Orchestration Concept

Hi TM forum Team, Most of the time, to achieve desired customer experience, we end up having orchestration service between customer experience and domain APIs. Does the Tm forum offer an orchestration concept? Not able to locate any info in relation to orchestration. Regards, Amit ...



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RE: Customer experience maturity model

Hello Sinafikish, I assume the reason for the maturity model is to better serve your customers making sure they receive an experience beyond anything:-) The first questions I would ask if I were you are: Given the almost parabolic uptake of technology and the overall digitization of the...


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RE: Customer experience maturity model

Hi Sinafikish. Hassan is your Account Director and works closely with Ethio Telecom. He's asked me to let you know that he will drop you an email to set up a conversation and close the loop on a few conversations he's having. Dave Riches Director, Member Solutions -- Dave Riches TM Forum...


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RE: Customer experience maturity model

Hello Sinafikish, The model you can find at the tmforum website and the infographic is very handy as a starting point of the dimensions/subdimensions. We have not yet written an assessment guide, may be some statements need a clarification. Please ask specifically and I can probably help you....