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  • 1.  API for updating Remarks on to the account

    Posted Sep 28, 2023 11:31

    Hi All 

    We are looking to add remarks to the account on the basis of a call by the customer or any action taken on the account. Can you suggest an API that can be used. 



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    saisricharan Yadavalli
    Verizon Communications
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  • 2.  RE: API for updating Remarks on to the account

    Posted Sep 28, 2023 15:52

    What do you mean by "account". In TMF Open API vocabulary, Account is purely financial, and is an abstract base class for FinancialAccount and PartyAccount. The informal term account that sort of parallels customer is not used in TMF.

    But in any case maybe you need Party Interaction, TMF683

    Hope it helps



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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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  • 3.  RE: API for updating Remarks on to the account

    Posted Sep 28, 2023 16:38

    Thanks Jonathan

    The account I am referring to Customer profile/party to which we want to update the description of the latest interaction. Will look at the party interaction and get back to you if I have any questions. 



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    saisricharan Yadavalli
    Verizon Communications
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  • 4.  RE: API for updating Remarks on to the account

    Posted Sep 29, 2023 03:14

    OK

    I stress that it's really important to use terminology consistently, and not to use terms that are undefined in our formal model. Profile, for example, is not used or defined in the Open API model, and so it's not easy to understand what you mean by it. The entities that we have in this space are Customer, PartyRole, Party, Individual, Organization, and Account with its subclasses.



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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
    ------------------------------



  • 5.  RE: API for updating Remarks on to the account

    Posted Sep 29, 2023 10:44

    Jonathan

    Thanks a lot for the information.  Sure will follow the terminology.  i was muti tasking and carried over the internal nomenclature. :-)



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    saisricharan Yadavalli
    Verizon Communications
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