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  • 1.  Digital Transformation in Europe

    Posted Mar 28, 2025 11:10

    Hi all,

    It might seem like a silly ask, but I am writing a thesis on Digital Transformation within telecom companies across Europe. A key focus of this would be understanding more about the key tasks involved with the Maturity Model and where current companies would rank on their automation journey.

    I can't seem to find much information on this, so does anyone in the community know good articles, research or insights which I can use?

    The main aim for me would be to understand how advanced different areas of Europe are and then compare to countries such as Japan.

    Any help is appreciated, thanks!


    #DigitalTransformationMaturity
    #ZeroTouchAutomation

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    George Jones
    TO BE VERIFIED
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  • 2.  RE: Digital Transformation in Europe

    Posted May 21, 2025 09:20

    Hi George, 

    I would advise you review via YouTube TM Forum presentations and cases presented over the past couple of years on this progress and cherry pick Telecoms that have had cases of DT being in progress or done. Its is hard to pinpoint one Telecom over the other in the progress regionally or on the Telecom level, since all Telecoms would like to say they are in this process, but in reality for one it could mean portal for other it could be offering, or something else. Find the niche of where the Telecoms progressed the most (what the marked requested) like mobile app, portals, digital services and compare, and then pick something where they had the most struggle with like billing or inventory. 

    If you group is by TM Forum TAM or by processes, it would still be DT, but segmented in a controlled outcoume. 

    Hope it helps!



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    Jasmin Ahmetbasic
    ZIRA Ltd.
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  • 3.  RE: Digital Transformation in Europe

    Posted May 22, 2025 04:21

    George,

    Send me an email at driches@tmforum.org and I'll show you around some areas that would be useful for you to look at.

    Dave



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    Dave Riches
    TM Forum
    Director, Member Solutions
    +44 774 811 8071
    driches@tmforum.org
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  • 4.  RE: Digital Transformation in Europe

    Posted May 22, 2025 06:26

    Hi Dave, I would really like to be a part of these conversations - could you include me as well in the email?



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    Jasmin Ahmetbasic
    ZIRA Ltd.
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    Original Message


  • 5.  RE: Digital Transformation in Europe

    Posted Jun 04, 2025 09:09
    Edited by Matthieu Hattab Jun 25, 2025 03:31

    noreply/deleted



  • 6.  RE: Digital Transformation in Europe

    Posted Oct 01, 2025 15:34
    Key Dimensions:
     
    Customer: Digital experience and omnichannel engagement.
    Strategy: Alignment of digital initiatives with business goals.
    Technology: Infrastructure modernization and cloud-native adoption.
    Operations: Process automation and efficiency.
    Culture, People, Organization: Change management and digital mindset.
    Data: Ethical and effective use of data for decision-making.
    Key Differentiators:
     
    Japan has a more centralized and innovation-driven telecom ecosystem.
    Europe faces fragmentation due to regulatory diversity and legacy systems.


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    Chirag Raval
    Lead Consultant
    Infosys Ltd
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