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  • 1.  Patch Customer when Agreement is Created/Updated/Terminated

    Posted Mar 05, 2025 08:33

    Dear Team,

    Do we update Customer record (TMF 629- Customer Entity) when a new Agreement is Created? Or is it just referring to SID model association of Agreement to Customer.

    I understand Agreement record is associated to Customer however, looking at the below snippet it seems that Customer record also needs to be updated whenever a new agreement is created/signed. In case of B2B customer there could be n number of Agreements created as Service or Account level.

    Is my understanding correct or am I missing something.



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    Regards,
    Rupen Dewan
    Tata Consultancy Services
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  • 2.  RE: Patch Customer when Agreement is Created/Updated/Terminated

    Posted Mar 08, 2025 21:53

    Hi Rupen,

    Good Day!!

    Nice question. But, Agreements are subset of Customer entity in B2B as each agreement refers to a site services opted by customer.

    So, a customer can have n Number of sites and each site can have 1 to many agreements based on site requirement.

    In B2B the design of Customer entity in system depends on Billing strategy being applied on that particular customer. so agreements are interdependent on billing as well so if we consider all this things.

    If there is any change on agreement then it is not mandatory to change customer record.

    Entities under B2B accounts

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    Regards,
    Muni Venkata Karthik P
    Tata Consultancy Services
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    muni venkata karthik potugari
    Tata Consultancy Services
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  • 3.  RE: Patch Customer when Agreement is Created/Updated/Terminated

    Posted Mar 10, 2025 03:34

    Thank you for your feedback. Appreciate it. 



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    Rupen Dewan
    Tata Consultancy Services
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    Original Message


  • 4.  RE: Patch Customer when Agreement is Created/Updated/Terminated

    Posted Mar 10, 2025 02:21

    Customer is associated to AgreementRef and AgreementRef doesn't change when the Agreement is signed or updated and hence no change in Customer due Agreement changes.



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    Srinivasa Vellanki
    Jio Platforms Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of my employer or TM Forum.
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  • 5.  RE: Patch Customer when Agreement is Created/Updated/Terminated

    Posted Mar 10, 2025 03:33

    Thank you for your insights. In B2B context for large customers we may have 100s of Sales Discounts & respective Service Agreements. In such cases is it wise to really update the customer record whenever a new agreement is getting created or previous one getting expired/terminated. 



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    Rupen Dewan
    Tata Consultancy Services
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    Original Message


  • 6.  RE: Patch Customer when Agreement is Created/Updated/Terminated

    Posted Mar 10, 2025 04:43

    Was suggesting not to update Customer whenever Agreement changes. I agree Customer should not even refer to AgreementRef.



    ------------------------------
    Srinivasa Vellanki
    Jio Platforms Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of my employer or TM Forum.
    ------------------------------

    Original Message


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