Open APIs

Hello ,

I am trying to find out an option where a CoM system can share contact information (a customer installation contact or providers order manager contact) while creating service order for fulfilment layer. The current 641 related party[] only supports id, name and role but no placeholders to share the phone number or email address which can be important for supplier to touch base with the respective contact during  a site visit or check.

What's the most  logical way to share the phone number and email address if it requires - should i try to concatenate the name , phone number and email in a single string and send in name tag or there are better ways to handle this ?

Hi Saikat

RelatedParty will be either a party or a party role. Both Party and PartyRole have contactMedium, which could include phone number, email address, etc.

Hope it helps

Hello ,

I am trying to find out an option where a CoM system can share contact information (a customer installation contact or providers order manager contact) while creating service order for fulfilment layer. The current 641 related party[] only supports id, name and role but no placeholders to share the phone number or email address which can be important for supplier to touch base with the respective contact during  a site visit or check.

What's the most  logical way to share the phone number and email address if it requires - should i try to concatenate the name , phone number and email in a single string and send in name tag or there are better ways to handle this ?

Hello Jonathan,

Sorry for Responding Late . Thanks for your response as always. Maybe I am missing something here. If I understood your point correctly, I create a Party first and use the schemaLocation of it as a related party in the 641 Payload. That would definitely solve the problem and I am doing that for persisting parties like Site Contact . But when we are talking about for e.g. Customer Installation Coordinator as a Party - It's lifetime is during the product order and I do not want to Persist the contact information after the product order is closed. 

So I have to find a way to remove Order specific parties after a specific product order is closed.

Please let me know if I misunderstood your comment and there is a way to share Contact information in 641 w/o persisting the party outside Order Journey.

Hi Saikat

RelatedParty will be either a party or a party role. Both Party and PartyRole have contactMedium, which could include phone number, email address, etc.

Hope it helps

Hello ,

I am trying to find out an option where a CoM system can share contact information (a customer installation contact or providers order manager contact) while creating service order for fulfilment layer. The current 641 related party[] only supports id, name and role but no placeholders to share the phone number or email address which can be important for supplier to touch base with the respective contact during  a site visit or check.

What's the most  logical way to share the phone number and email address if it requires - should i try to concatenate the name , phone number and email in a single string and send in name tag or there are better ways to handle this ?