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  • 1.  TMF 621: Severity field values

    Posted Mar 27, 2023 10:21

    Hi,

    Example values for the field Severity of TroubleTicket according to the document are Critical, Major, and Minor. However, the CTK uses values High/Low for severity in the tests which is confusing. Can this be considered a CTK bug or is this a documentation bug?

    Critical, High, Medium, and Low are the example values given for Priority. IMHO, Minor, and Major make more sense for Severity while High/Low suit Priority.

    TMF calls this field as mandatory but doesn't mandate anything on the values. Would it be OK if we support the values High/Low with some customization?

    Thanks,

    Surendra



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    Surendra Nath Duggirala
    Salesforce
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  • 2.  RE: TMF 621: Severity field values

    Posted Mar 28, 2023 04:18

    Hello, yes, I also think that it is confusing to have "Urgent" in severity.

    Usually, it is a priority value, severity is something different. It is also explained like that in the document:

    priority : A string. The priority of the trouble ticket and how quickly the issue should be 
    resolved. Example: Critical, High, Medium, Low. The value is set by the ticket 
    management system considering the severity, ticket type etc... 

    severity : A string. The severity of the issue. Indicate the implication of the issue on the 
    expected functionality e.g. of a system, application, service etc.. 
    Severity values can be for example : Critical, Major, Minor.



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    Ali Ayen
    Hewlett Packard Enterprise
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  • 3.  RE: TMF 621: Severity field values

    Posted Mar 30, 2023 14:54

    I've forwarded this discussion to the lead for the Trouble Ticket API.



    ------------------------------
    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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    Original Message


  • 4.  RE: TMF 621: Severity field values

    Posted Apr 10, 2023 13:09

    Please let us know if there is any update on this. We are assuming it is a bug with the CTK sample request, please confirm.

    Thanks,
    Surendra



    ------------------------------
    Surendra Nath Duggirala
    Salesforce
    ------------------------------

    Original Message


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