Open APIs

We are looking into way to cancel (not terminate) few services items of the service (either because partial cancellation request from customer)

What we've noticed so far:

• ServiceOrderItem.action enumeration are: add, modify, delete, noChange.

• • In case of cancellation should we have new action ="cancel" which is not as per the action enumeration or should it use "delete" ? In general "delete" is used for terminating existing service order items.

Please note full cancellation is trigger using cancelServiceOrder API but I am looking for partial list of items being cancelled and those cancelled items can be either existing service inventory items or newly services order item which was initially requested with "add" action.

Please suggest if any projects have implemented something like this or some proposed approach which is for future version?

Regards,

Soumya Panda

Amdocs

Hi Soumya,

As the current cancelServiceOrder specifications relates only to whole order cancellation - the only solution I can think of is that you do, indeed, need to add a separate action for cancel on a serviceOrderItem.

Using delete might inadvertently delete a service that the order was intending to 'modify' - when the modification is no longer required.

Hi Peter,

Thanks for your feedback.

I agree that CancelServiceOrder is not an optional as it it is for full cancellation and supporting a new action of "cancel" does sound logical.. May be we should include this in future version v5 versions.