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TMF697 Work Order Management and TMF646 Appointment - Get Work Order or Task assign and started by a specifc technician

  • 1.  TMF697 Work Order Management and TMF646 Appointment - Get Work Order or Task assign and started by a specifc technician

    Posted Jun 15, 2023 19:00

    Imagine that I have to get Work Orders or Task/Appointments assign to a specific technician and that have the task or work order status started. Is a good practice develop a filter in the API to return that data based on Technician login or ID and status started or should I work arround to samehow get the work order ID ou task ID and based on that ID perform a request to get work order/task informations?



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    Caui Leal
    Telefonica Brasil S.A.
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  • 2.  RE: TMF697 Work Order Management and TMF646 Appointment - Get Work Order or Task assign and started by a specifc technician

    Posted Jun 22, 2023 10:17

    The TMF Open API design guidelines and conformance profiles generally prescribe that entities are filterable (GET with filter query string) by all top-level properties. It makes perfect sense to me that you should be able to filter appointments and work orders by assigned technician.



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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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