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  • 1.  Tmforum Open API Implementation for Salesforce Field Services Product

    Posted Mar 18, 2022 22:55
    Edited by DANIEL SOEIRO SANTOS Mar 21, 2022 08:23
    Hello everyone, 

    Could you please tell me if there is some roadmap for Salesforce implement TM Forum Open API's for Salesforce Field Service (Workforce Management) product ? If not , is there some suggestion to implement it using TMFORUM standard ? I mean, if there isn't this approach or roadmap for Salesforce Field Services product  , how could we implement (or should be the best approach)  the TMFORUM Open API concept using the Salesforce Field Services product ? Should I implement it by myself inside Salesforce Field Service and export it ? Or create some microservices ? Thanks in advance,


    Salesforce Open API Implementation  : Salesforce Open API Implementation - TM Forum Ecosystem API Portal - TM Forum Confluence







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    DANIEL SOEIRO SANTOS
    Telefonica Brasil S.A.
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  • 2.  RE: Tmforum Open API Implementation for Salesforce Field Services Product

    Posted Mar 20, 2022 03:30
    Hi Daniel
    I would respectfully suggest that this is a question to be submitted to Salesforce product management, using whatever feedback mechanisms they provide on their website. Or if you have contractual connection with Salesforce use your account manager to submit your feedback.
    Of course, if people from Salesforce are in the TMF community and see this post, they are invited to respond here :) .
    Good luck

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    Jonathan Goldberg
    Amdocs Management Limited
    Any opinions and statements made by me on this forum are purely personal, and do not necessarily reflect the position of the TM Forum or my employer.
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  • 3.  RE: Tmforum Open API Implementation for Salesforce Field Services Product

    Posted Mar 20, 2022 08:13
    Thanks for the answer @Jonathan Goldberg !!! Could I use the guide book : GB922  (etom / SID ) approach as best practice for Work Force Management  aligned with TMFORUM ? 
    ​

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    DANIEL SOEIRO SANTOS
    Telefonica Brasil S.A.
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    Original Message


  • 4.  RE: Tmforum Open API Implementation for Salesforce Field Services Product

    Posted Feb 06, 2023 13:56
    Hi Daniel, I'm working on the same... There is work order management in early adoption stage (TMF697), we are doing façades of SFFS and I'm doing my v1.0 with that.

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    Alejandro Blacut
    Millicom International Cellular S.A.
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    Original Message


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