We're looking at a requirement to store a passcode so that the Customer can verify their identity in the assisted channel. It's a bit like the typical 'mothers maiden name' security Q&A.
I was expecting to see something like this in TMF632 and looked specifically in the IndividualIdentification sub-resource but this seems only to allow attachment (passport etc.).
Is there a standardised location for verification passcodes/Q&A?
Thanks in advance.
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Jeff BARKER
BT Group plc
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